What is the cancellation policy?

a 50% non-refundable deposit is due to secure your booking. The remaining 50% is refundable with notice of 5 business days (Monday through Friday, excluding holidays).

My package is delayed, may I request a refund?

Unfortunately, we are not liable for third-party carrier delays such as USPS or UPS. A claim can be filed to recover your shipping costs directly with the carrier.

Can I make changes to my order?

Yes, changes can be made up until 72 hours prior to delivery/pick-up/shipping.

How far in advance do I need to order a dessert table spread?

A minimum of 10 days is required for any event package. A 20% rush fee applies for any order placed outside this window.

Do you have a referral program?

Yes! Any client who has been referred receives 10% off their first order.

Do you take custom orders?

Yes, please message me directly to review design details. Custom orders must be placed 2 weeks in advance.

I can’t make my scheduled pick-up time, can I change it?

Please message me directly to change your timeslot. Any late pick-up without notice is charged a $5 late fee per hour, up to 3 hours. No-shows are non-refundable.

How do you prevent items from melting during shipping?

Items are packaged in thermal bubble mailers with a 2-day ice pack and additional insulation before being placed in a corrugated shipping mailer. All chocolate items are shipped 1-2 day shipping.